What should I do if something doesn’t look right with a transaction?

If a payment appears delayed, incorrect, or unexpected: 

• Review the transaction details in your merchant dashboard 

• Confirm the amount, timestamp, and transaction status 

• Check the corresponding blockchain transaction 

If anything remains unclear, contact MNEE Pay support with the transaction details so the team can investigate settlement or technical issues. 

You can contact our support team using this form or by emailing support@mneepay.com.