What can I do if my customer is having issues during checkout?

If a customer experiences an issue during checkout, start by confirming whether the problem is related to wallet connectivity, network conditions, or transaction timing. 

Steps to check first: 

• Confirm the wallet connection 
  Ask the customer to make sure their wallet is connected and unlocked before retrying the payment. 

• Verify supported assets and networks 
  Ensure the customer is attempting to pay with a supported stablecoin on a supported network. 

• Allow time for network confirmation 
  Temporary blockchain congestion can cause delays. In many cases, waiting a few minutes and refreshing the checkout resolves the issue. 

• Restart the checkout flow 
  If the checkout appears unresponsive, have the customer refresh the page or restart the payment process. 

• Confirm sufficient balance 
  The customer must have enough funds to cover both the payment amount and applicable network fees. 

• Review transaction status 
  If a transaction was submitted, check the on-chain transaction status to confirm whether it is pending, confirmed, or failed before attempting another payment. 

If the issue continues after these steps, contact MNEE Pay support and include any available details such as: 

• Merchant ID 

• Unique transaction ID  

• Date/timestamp  

• Stablecoin and network info (if available) 

• Transactions hashes (if applicable) 

• Any error message shown during checkout 

Note: MNEE Pay supports merchants only. Please gather this information directly from your customer before escalating.